Dear Hannah,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our 'Easily Swappable Detachable Feet' was not what you expected. We understand how important it is to receive the right product, and we apologize for the mix-up with the color and size. When using our 'Easily Swappable Detachable Feet', it's recommended you use our proprietary 'Swap Glue and Enhancing Lotion'. Our product specifically prevents the feet from falling off during physically intensive exercises, and provides ease of comfort you can't find any any other retail store!

Your comments about comfort and performance are invaluable to us. We’re excited to share that we have launched a new 2024 Upgraded Model designed specifically for enhanced comfort and better performance during activities like running and biking. We believe this could make a positive difference for you. And it's on sale!

We appreciate your input and hope you’ll consider giving us another chance in the future. If there's anything else we can do to assist, please feel free to reach out.

Wishing you happy and comfortable adventures ahead!

Warm regards,
Vikram Prabhat
-Customer Service Team