"Whoa... uh, yes, I could use a bit of help. You're, are you the receptionist?"

"I am, yes! My name is Brian, and I can help you. First, what are you looking to discuss today? Or, to put it more technically, which procedure are you interested in today?"

"Uh, the, I guess what you've had." The man had to admit. "And, sorry, I just didn't..."

"You didn't expect the receptionist to have had the procedure done themselves. Understandable. We do this intentionally here, They have found it saves time on consultations and cancelations. Plus, if someone cannot pay they can work it off here, such as the role I'm in now. For me, that was for three years."

"How long have you been here?"

"A few months, and I intend to stay past the three years. It is far better than my previous work. But, enough on me, why don't we talk about you, and see what we can do for you!"